Skype for Business Side By Side Event 35

Symptoms: When attempting to start Skype for Business (2016), the splash screen shows briefly before disappearing. Lync.exe and Communicator.exe are not shown running in task manager. When you look in the Event Viewer, you receive Event 35 Side by Side error:

Activation context generation failed for "C:\Program Files (x86)\Microsoft Office\Root\Office16\lync.exe.Manifest".Error in manifest or policy file "C:\Program Files (x86)\Microsoft Office\Root\Office16\UccApi.DLL" on line 1. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="". Definition is UccApi,processorArchitecture="x86",type="win32",version="". Please use sxstrace.exe for detailed diagnosis.

Cause: Windows Internet Explorer 11 is not installed - Windows 7, Windows 7 SP1

Resolution: Install Windows Internet Explorer 11

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  • Mario  
    I searched for a lot of sites but this is the solution. thank you!
    Reply  ·  1  
  • Johnnymattto  
    this solution doesnt work. i11 already installed
    Reply  ·  1  
    • Travis Newton   Staff  
      @Johnnymattto Sorry about that! You may have some other events that will give you a better idea of what might be missing. Feel free to contact us if you'd like us to look at this!
      Reply  ·  1  
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